GETTING A REFILL

1. If you’re already a customer:

If you’re already a customer, there is a number of ways for you to have your prescription refilled. Assuming that you do in fact have refills on it…

a. You can simply CALL your CVS/Pharmacy and ask them to refill it for you. Be sure to stay on the phone with them long enough to ensure that you are due up for the medication. Having a prescription refilled before its due date many times means that your insurance carrier will not cover it. Be it Medicare or a private insurance carrier. So be sure to double-check with the pharmacy employee you speak with.

b. You can use CVS/Pharmacy’s AUTOMATED SYSTEM. To do this, call your local CVS/Pharmacy and listen carefully to the prompts. (Press 1, Enter 6 digit RX number, then # key…). If you find them confusing, or are unsure as to whether or not you followed them correctly, call the number back and verify with a pharmacy employee (Press 3 then 1).

c. You can also order your refill ONLINE at cvs.com

d. You can also WALK in, and maybe do some shopping, or read a magazine as you wait.

2. When wanting to go to a different CVS

Having your refills done at a different CVS than the one you usually utilize is also relatively straight forward. This is a good thing to remember when on vacation, out of town, or are simply in need of your medication and your local CVS/Pharmacy is not in easy reach.

a. CALL the local CVS/Pharmacy and explain the situation to them. They can pull up your prescription through the CVS database, and fill it for you.

b. You can also just WALK into any CVS/Pharmacy.

3. When you have NO MORE Refills

a. SIMPLY do ANY of the above if you’re using your regular CVS/Pharmacy. The Pharmacy will get in contact with your Dr. by either Fax or Phone Call and ask for a Refill Authorization.

b. If out of town or using a different CVS/Pharmacy, just CALL them and let them know you’re not a regular customer of theirs and that you don’t have any refills. They’ll take it from there. They may call your regular CVS and ask for your Dr.’s information and the medication, and then call or fax your Dr. for Refills. Or they may just call your Dr. directly if you have his contact information or if they can obtain it some other way.

For additional Pharmacy Related Questions, please visit cvscustomers.com